Three Bags Full Merino Clothing Orders & Returns

Order and Payment Methods

We accept Visa and MasterCard.

If you require any assistance with ordering please email us on info@threebagsfull.co.nz or call 0800 333 323 in New Zealand, 1800 170 640 in Australia and +64 27 686 7766 from anywhere outside these countries. We are committed to protecting your online security and privacy. Information regarding this can be read below.


Order Confirmation

Once your order has been processed, an email containing your order details will be sent to the email address supplied on the order form.


Shipping Charges

New Zealand
$NZD7.00 per order, up to 2 garments,
$NZD8.00 per order, up to 4 garments,
$NZD10.00 per order, 5 or more garments
Australia $NZD12.00 per order, up to 2 garments.
$NZD15.00 per order, 3 or more garments
UK $NZD15.00 per order, up to 2 garments.
$NZD18.00 per order, 3 or more garments
USA and Canada $NZD15.00 per order, up to 2 garments.
$NZD18.00 per order, 3 or more garments
Rest of the World     
$NZD25.00 per order, up to 3 garments

Delivery Times

Please allow 2 to 3 working days for New Zealand orders. All orders are processed the day payment is received (up until 7pm) and couriered the following day. We use Courier Post as our delivery agent within New Zealand, which is an overnight service to most areas. Please allow an extra day for rural delivery.

For Australia, Canada, USA, and countries other than the UK and Europe please allow 1 - 2 weeks for delivery. Insurance is available on packages sent overseas at a cost of $10 per delivery. While every precaution is taken to ensure the safe delivery of your garment(s), we can not take responsibility for garments that are lost in transit.


Stock Availability

Generally all sizes, colours and prints are available at any time for purchase. Should your chosen garment be out of stock, we will contact you immediately to inform you of the expected delivery date and /or an alternative option.


Pricing

Prices on this website are shown in New Zealand dollars ($NZD) and are inclusive of Goods and Services Tax (GST). Any relevant duties or sales taxes in the destination country are the buyer's responsibility.


Guarantee and Returns Policy

We will refund, replace or exchange any item you purchase provided it is returned to us in unused condition (with tags still attached) within 14 days of your purchase (21 days for international customers).


How to return or exchange:

Please fill out our Return and Exchange Form noting whether you would like to exchange, replace or obtain a refund for your garment. The Return and Exchange Form can be downloaded by clicking here
You can expect to receive your replacement / exchange and/or refund credit within two to three weeks after you post the original goods back to us.
Please note if you are exchanging your garment(s) for a different size, this will incur a $7 postage fee for the return of your new garment(s). Please check our Size Chart by clicking here and choose carefully!
If you have any queries at all, please email us at anytime at info@threebagsfull.co.nz or call 0800 333 323 in New Zealand, 1800 170 640 in Australia and +64 27 686 7766 from anywhere outside these countries
Returns address:

Three Bags Full Ltd., PO Box 2226, Wakatipu, 9349 New Zealand
We suggest that you always retain proof of postage. Please note that goods are returned to us at your own expense unless we have made an error with you order.


Privacy and Security

Your privacy and security is paramount to us at Three Bags Full, so we can assure you have a great online shopping experience with us.

The information collected will be used to process your orders and to help us develop the website and our business so that it is useful and relevant to you, our customers. We do not sell or share any information about individual users and we will not pass on any of your personal details to any other parties.


Your safety is assured when shopping online with Three Bags Full

Your credit card order is securely processed using the industry standard 128 bit encryption. It is processed via WIPS Plus a secure processing method provided by DPS and Westpac - Threebagsfull.co.nz never sees your card number or expiry date and because of this, may contact you to confirm orders.

We take all necessary precautions and make every effort to secure your information.

 

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